Privacy Policy

1. Information We Collect

We collect information you provide directly and information collected automatically:

• Account & Profile Data: name, email address, username, profile details, and any data you add to your profile.
• Authentication & Security: password hashes, two-factor information, and verification status.
• Transactional Data: order history, invoices, payment confirmations (we do not store full card numbers).
• Device & Usage: IP address, device type, browser, pages visited, timestamps, and performance metrics.
• Communications: support requests, emails, and any content you send us.

2. How We Use Your Information

• To provide and maintain our services and enhance the user experience.
• To process transactions and send essential transactional emails (verification, password resets, receipts).
• To personalize your experience and recommend relevant content and services.
• To detect and prevent fraud and abuse, and to protect our users and systems.
• To comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing (EU/UK Residents)

Where applicable, we process your data on the basis of:

• Your consent (e.g., marketing communications when you opt in).
• Performance of a contract (to provide the services you requested).
• Legitimate interests (fraud prevention, service improvement), unless overridden by your rights.
• Legal obligations (for example, to retain records for tax or regulatory reasons).

4. Sharing & Disclosure

We do not sell personal data.

We may share data with:

• Service providers (payment processors, email providers, analytics) who act strictly on our instructions.
• Affiliated companies and contractors who help operate the service.
• When required by law, regulation, or to respond to lawful requests from authorities.

5. Data Retention

We retain your personal data as long as needed to provide our services and as required by law. If you delete your account, we will remove or anonymize your personal data in accordance with our retention schedules, except where storage is required for legal compliance.

6. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, and objection. To exercise these rights, contact us at sales@elijul.com.

7. Cookies & Tracking

We use cookies and similar technologies for necessary site functionality, analytics, and optionally for marketing. You can control cookie preferences via your browser settings and our dedicated cookie controls (if displayed).

8. Security

We use reasonable technical and organizational measures to protect your information. However, no transmission over the Internet or electronic storage is 100% secure — please follow best practices (e.g., strong passwords, keeping your account email secure).

9. International Transfers

We operate globally and may transfer data to service providers and affiliates in other jurisdictions. We take measures to ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

10. Children

Our service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have, please contact us and we will delete it immediately.

11. Changes to this Policy

We may update this policy from time to time. Material changes will be communicated via the website or email where required by law.

Contact Us

If you have questions about this policy or want to exercise your privacy rights, email us at sales@elijul.com or visit https://office.elijul.com.